Balsamiq

Search Support

Contact Us

Please talk through the steps when reporting bugs, or detail steps in the message after you're done recording.

• Ask the Community
• Email Us
• Phone: +1 (415) 367.3531
• Skype: balsamiq
• Check Server Status

Lost your License Key?

Use the lost key form and we'll send it to you.

We're Real People!

Answering your Questions and writing FAQs is part of everyone's job here at Balsamiq. Meet the whole team!

Licensing and Purchasing FAQs

• Licensing and Purchasing FAQs Table Of Contents
• How much do Balsamiq products cost?
• What’s the difference between version X and Y of Mockups?
• How are users counted in Balsamiq licenses? Are they named or concurrent users?
• I have two computers that I personally use. Do I need to purchase two licenses?
• Can I request a quote or invoice in a currency other than US Dollars?
• Are there any discounts if I purchase multiple software licenses at the same time?
• We use both Confluence and JIRA, can I use the same Mockups license for both? Do you offer any bundle discounts for Balsamiq Mockups for Confluence and Balsamiq Mockups for JIRA?
• Are there any discounts for government organizations?
• Are there any discounts for academic institutions?
• Does Balsamiq offer reseller discounts?
• Why don’t you offer a 10-Editor license level for $10 like Atlassian does?
• Can I get Mockups for free?
• Are there any applicable taxes?
• Why are your plugin versions cheaper per editor than Balsamiq Mockups for Desktop, even though the plugins come with Balsamiq Mockups for Desktop? Is it the same version of Balsamiq Mockups for Desktop?
• Can I request a quote/estimate?
• What is the process for ordering Balsamiq licenses?
• How can I submit a purchase order (PO number) to Balsamiq?
• My company uses JIRA Studio, what are our ordering options?
• Do your plugins work with Atlassian OnDemand?
• View All