Balsamiq Mockups 3 for Desktop Troubleshooting Guide

Something not working as expected? We’re here to help! Here’s a short list of steps we recommend.

1. Check Your Version

If you’ve hit a bug there’s a decent chance we’ve fixed it in a recent update. Start by checking the download page to make sure you’re running the latest version.

2. Check the Docs

If your problem isn’t a bug or the application crashing you may find the answer to your question in our documentation. You might want to start with our desktop application FAQs or maybe these FAQs about installation, licensing and purchasing. Or you can search all our docs.

3. Contact Us

Get a human! Answering your questions is part of everyone’s job here at Balsamiq. Email or find more ways to contact us here.

Edit this page