How to Consolidate Email Accounts in myBalsamiq

Do you have two email addresses, each associated with a myBalsamiq site? Do you want to consolidate your myBalsamiq credentials and only use a single email address? This guide is for you.

Say your email address old@foo.com is associated with a site we’ll call Old, and your new email address (new@foo.com) is associated with a site we’ll call New.

If You Are a Site Owner of Both Sites

To transfer ownership of Old to new@foo.com, do the following:

  1. Log on to Old as old@foo.com and invite new@foo.com as a Staff member
  2. Using a different browser (for convenience), accept the invitation.
  3. Now back on old@foo.com, make new@foo.com the site owner, and log out.
  4. In the other browser, go to the Settings / Staff page and remove old@foo.com from the site.
  5. Done! Now new@foo.com will be the owner of both sites.

If You Are Not a Site Owner

First of all, ask the site owner of each myBalsamiq site you’re a Staff member of to invite new@foo.com as a staff member and to remove old@foo.com staff member.

For projects, do this: log on as old@foo.com and do the following for each myBalsamiq site you have access to:

  1. Visit the Settings / Projects page.
  2. For each project, ask the project owner (you’ll see their name on the list) to invite new@foo.com to the project and to remove old@foo.com.
  3. Accept any invitations from new@foo.com.
  4. Done!


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