Arg! Sorry about that. This page is here to help.
Ok, so, first we need to figure out which one of our products you are using.
You also don’t need a Balsamiq login or password for:
- Balsamiq Wireframes for Confluence - log in using your Confluence account
- Balsamiq Wireframes for Jira - log in using your Jira account
- Balsamiq Wireframes for Google Drive - log in using your Google or Gmail account
The two Balsamiq products you will need a login and password for are Balsamiq Cloud and myBalsamiq - online versions that we also host. You can reset your password using the links below:
If you’re still having trouble, please email email@example.com, preferably with the name of your Cloud Space, or the name and address of your myBalsamiq site (e.g., https://something.mybalsamiq.com/).
Lost License Key
If you’ve lost your License Key to register one of our products, start here to retrieve your License Key. Make sure to use the email that you used when you purchased the product.
Getting an Invoice
If you just want an invoice for one of our products that you paid for, check out this page on getting an invoice.