I Can't Log In!

Arg! Sorry about that. This page is here to help.

Ok, so, first we need to figure out which one of our products you are using.

Are you using the Desktop version (Balsamiq Mockups 3 for Desktop)? If so, there is no password or login required for using Mockups 3 for Desktop.  Just download, install and launch.

You also don’t need a Balsamiq login or password for:

The two Balsamiq products you will need a login and password for are Balsamiq Cloud and myBalsamiq - online versions that we also host. You can reset your password using the links below:

If you’re still having trouble, please email support@balsamiq.com, preferably with the name of your Cloud Space, or the name and address of your myBalsamiq site (e.g., https://something.mybalsamiq.com/).


Lost License Key

If you’ve lost your License Key to register one of our products, start here to retrieve your License Key. Make sure to use the email that you used when you purchased the product.


Getting an Invoice

If you just want an invoice for one of our products that you paid for, check out this page on getting an invoice.



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