This section covers the most frequently asked questions related to the licensing and purchasing of Balsamiq Cloud.
You can compare our products here.
- How to choose a wireframing / prototyping tool. Is Balsamiq the right tool for me?
- How does Balsamiq compare to other UI/UX tools?
- Can I evaluate a product for free, before purchasing it?
- How is support provided?
- Does Balsamiq offer product training and demonstrations?
Pricing and Discounts
- Pricing and plan levels
- Do you offer any discounts?
- Can I get Balsamiq Cloud for free? No, but we have a program for other versions of our software.
- Are there any applicable taxes?
Ordering and Payments
- I currently have a myBalsamiq subscription but want to move to Balsamiq Cloud. What should I do?
- Can I request a quote? Estimates are not available for Balsamiq Cloud.
- How can I purchase, manage or cancel a Balsamiq Cloud subscription?
- Which payment methods are accepted, and what are your payment terms?
- Can I get a refund after purchasing a product?
- Can I make my Space inactive for a while?
- I’m a reseller. Can I pay for Balsamiq Cloud on behalf of my customers?
Terms of Service
- Our legal department would like to make some changes to your Terms of Service. Is that ok?
- Can I use wireframes made with Balsamiq in my presentation / book / website?
Professional Services and Customization
- Does Balsamiq have a professional services team who can assist with on-site training, implementation and/or software customizations?
- Is Balsamiq Section 508 compliant?
More Questions? If you have a question that is not answered here, please feel free to contact us.