This section covers the most frequently asked questions related to the licensing and purchasing of Mockups 3 for Desktop. Other useful links for Mockups 3 for Desktop are the Mockups 3 for Desktop Documentation and our Tutorials and Videos.
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- How to choose a wireframing / prototyping tool. Is Balsamiq the right tool for me?
- How does Balsamiq compare to other UI/UX tools?
- Can I evaluate a product for free, before purchasing it?
- How is support provided?
- Does Balsamiq offer product training and demonstrations?
Pricing and Discounts
- Current pricing for Mockups 3 for Desktop is always available on our website.
- How are users counted in Balsamiq licenses? Are they named or concurrent users?
- I have two computers that I personally use. Do I need to purchase two licenses?
- Can I request a quote or invoice in a currency other than US Dollars? No. As we only sell our software in US Dollars, we do not quote or create invoices in any other currency.
- Do you offer any discounts?
- Can I get Balsamiq for free?
- Are there any applicable taxes?
- Can I request a quote?
- What is the process for ordering Balsamiq products?
- Can I submit a purchase order (PO number) to Balsamiq?
- Can I get an audit of our past purchases?
- Will you sign my purchasing-related form or sign up for my vendor portal?
- Do you have software resellers?
Payments and License Delivery
- Which payment methods are accepted, and what are your payment terms?
- After an order has been placed, how and when can the License Information be accessed?
- Can I get a refund after purchasing a product?
- I paid by credit card online, can I get a paid invoice for our records?
- I lost my License Information (key). Can you email it to me?
- How do I register Mockups 3 for Desktop?
- After I purchase, do I need to reinstall the software? No need to reinstall. Just make sure to register your new license information.
- Can I use the same License Information on multiple machines?
- How do I transfer a Mockups 3 for Desktop license from a user to another?
- What is the difference between an ‘upgrade’ and an ‘update’?
- Mockups 3 for Desktop upgrade pricing is here.
- How can I order my license upgrade?
Software Maintenance (Support and Updates)
- Is there a maintenance fee for Mockups 3 for Desktop? No.
- How do I update my software?
- Are updates for Mockups 3 for Desktop free?
End User License Agreement
- Our legal department would like to make some changes to your End User License Agreement (EULA). Is that ok?
- Your EULA refers to the grant of publicity rights to Balsamiq. What does that mean? Can we change that?
- Can I use wireframes made with Balsamiq in my presentation / book / website?
Customization and Professional Services
- Does Balsamiq have a professional services team who can assist with on-site training, implementation and/or software customizations?
- Is Balsamiq Section 508 compliant?
More Questions? Please contact us! If you have a question that is not answered here, please feel free to contact us